ICON Health & Fitness, Inc.

Contact Us


Language:    English   Espaņol  

If you live in Mexico, support is here:

Contact by E-Mail

Please select who you need to contact:
Customer Service (help with a product you have purchased)
Sales (order and shipping information or questions about a product before purchasing)
Billing Information (questions regarding billing or payments)
Webmaster (comments about or errors on the web site)

To contact our trained customer service representatives please fill out the form below. If you do not wish to use the form, or you need to send an attachment, you can e-mail us at: service@iconfitness.com
Canada customerservice@iconcanada.ca

To ensure a timely response to your e-mail, it is important that all of the fields are filled out correctly. Please list correct phone numbers as we sometimes contact our customers by phone. If you are requesting parts or have functional questions, please let us know the complete model number and serial number of the machine, as well as where and when it was purchased.

Providing us the key number and quantity of parts needed also helps in the process. Thank you for your patience and understanding.

First Name:   *
Last Name:   *
Address:   *
 
City:   *
State/Province: 
Zip/Postal Code:   *
Country:    *
Home Phone:   *
Work Phone: 
ext: 
E-mail:   *
Model Number:   * Model Number Help
Serial Number:   * Serial Number Help
Where Purchased:    *
Date Purchased:   *
Purchase Price:   *not including tax or shipping
Comments: 
characters left
To better assist you, please provide the key number and quantity as found in the manual for broken and missing parts, or in reference to part questions.  
  Submit
To contact our sales department please fill out the form below. Fields in bold are required. Please list correct phone numbers as we sometimes contact our customers by phone. If you want to know your order status, you can check the status of your order online.
First Name:
Last Name:
Street Address:
City:
State/Province:
Zip/Postal Code:
Country:
Home Phone:
Work Phone:
E-mail Address:
Order Number: please include if you have already placed an order.
Model Number: Model Number Help
Comments:
  submit
To contact our billing department please fill out the form below. Fields in bold are required. Please list correct phone numbers as we sometimes contact our customers by phone.
First Name:
Last Name:
Street Address:
City:
State/Province:
Zip/Postal Code:
Country:
Home Phone:
Work Phone:
E-mail Address:
Order Number:
Model Number: Model Number Help
Comments
  Submit

Thank you for helping us improve our site. We appreciate any comments, concerns, or suggestions that will help make your experience both easier and more enjoyable. Questions about products should not be directed here. All fields are required.

If you do not wish to use the form you can e-mail: webmaster@iconfitness.com.

First Name Last Name
E-mail Address
Comments
  Submit

Contact by Phone

Our trained Customer Service Representatives can be reached Monday through Friday 6:00am to 6:00pm Mountain Standard Time. They can help troubleshoot to determine the best way to fix your machine and order any parts if needed. Please have your model number and serial number available when you call in.

Our Sales Representatives can be reached Monday through Friday 6:00am to 8:00pm Mountain Standard Time and Saturday 7:00am-5:00pm Mountain Standard Time. They can answer questions about products, purchases or billing. If you are inquiring about an order, please have your order number available when you call in.



HealthRider

  • For questions about parts, service, user's manuals or non-working products, please call our HealthRider Customer Service Department at 1-888-922-4222.
  • For questions about products, purchases or billing, please call our Sales Department at 1-888-308-9620.
  • Parts and service sales 1-877-660-1174.

Image

  • For questions about parts, service, user's manuals or non-working products, please call our Image Customer Service Department at 1-800-753-4645.
  • Parts and service sales 1-877-660-1174.

NordicTrack

  • For questions about parts, service, user's manuals or non-working products, please call our NordicTrack Customer Service Department at 1-877-993-7999.
  • For questions about parts, service, user's manuals or non-working products, if you purchased your equipment at Sears, please call our NordicTrack Sears Customer Service Department at 1-888-825-2588.
  • For questions about products, purchases or billing, please call our Sales Department at 1-888-308-9616.
  • Parts and service sales 1-877-660-1174.

ProForm

  • For questions about parts, service, user's manuals or non-working products, please call our ProForm Customer Service Department at 1-888-533-1333.
  • For questions about products, purchases or billing, please call our Sales Department at 1-888-308-9618.
  • Parts and service sales 1-877-660-1174.

Reebok

  • For questions about parts, service, user's manuals or non-working products for Reebok Home Fitness equipment, please call our Reebok Customer Service Department at 1-877-994-4999.
  • Parts and service sales 1-877-660-1174.

Weider

  • For questions about parts, service, user's manuals or non-working products, please call our Weider Customer Service Department at 1-877-992-5999 for Benches and Systems, and 1-800-442-1344 for other products.
  • For questions about products, purchases or billing, please call our Sales Department at 1-888-308-9617.
  • Parts and service sales 1-877-660-1174.

Weslo

  • For questions about parts, service, user's manuals or non-working products, please call our Weslo Customer Service Department at 1-866-699-3756.
  • For questions about products, purchases or billing, please call our Sales Department at 1-888-308-9622.
  • Parts and service sales 1-877-660-1174.

iFIT.com (all manufacturers)

  • For questions about the iFIT.com feature please call our iFIT.com Customer Service Department at 1-435-786-5959.
  • To order iFIT.com CDs and videos call 1-888-308-9614 or visit the website.

All Manufacturers

  • For questions about parts, service, user's manuals or non-working products, please call our ICON Health & Fitness Customer Service Department at 1-800-999-3756.
  • For questions about products, purchases or billing, please call our Sales Department at 1-800-201-3254.
  • Parts and service sales 1-877-660-1174.

ICON Canada

  • If you are in Canada, for questions about parts, service, user's manuals or non-working products, please call ICON Canada at 1-888-936-4266.

Contact by USPS Mail

ICON Health & Fitness
Customer Service Department
1500 South 1000 West
Logan, UT  84321
Valuable information to include when contacting us: Your name, address, home telephone number with area code, email address, complete model number and serial number of the machine, date of purchase, and where you purchased your product.